FAQs From Parents / Guardians:

Q: How can I get counselling for my child / young person?

A: In the first instance, we suggest you use our contact page to email or phone us. We will then get back to you as soon as possible and have an initial call to discuss your situation and how best to proceed.

 

Q: How many sessions will they need?

A: Typically, we start with 6 sessions then review the progress being made.

 

Q: Can I be present during the sessions?

A: Each session is private and confidential with the child or young person. A parent / guardian may
be invited to participate if child / young person wants this and the counsellor feels this would be beneficial.

 

Q: What if my child says private things about my family?
A: For counselling to be effective, the child / young person must feel able to discuss any subject in the knowledge that all information will be held in the strictest of confidence. 

Q: Will I get feedback on how it's going?

A: We follow a code of conduct keeping session discussions confidential. For older children and young people, it is their decision alone on whether to share what is being discussed. For younger children we may disclose the topics of discussion but not the content and only if we feel it will not jeopardise the trust between the child and the counsellor or put the child at any risk. 

 

Q: How do I know my child / young person is in safe hands?

A: Our counsellors are professionally trained and work to the British Association for Counselling and Psychotherapy (BACP) code of practice for ethics and safeguarding.

Q: What will it cost?

A: A charge may be applicable which will be discussed during out initial contact. We strive to keep our rates affordable to all families. As a not for profit organisation The Listening Ear is also heavily reliant of generous donations to continue its work and keep costs low.

Q: These FAQs don't answer my questions what can I do?

A: Please use the contact page to get in touch. We will get back to you as soon